Frequently Asked Questions
Short, plain-language answers to the things people ask most. For the formal details, see our Privacy Policy, Terms of Service, and Community Guidelines.
What is Trays?
Trays is a recipe-sharing community for home cooks. You post recipes — a photo, the ingredients, the steps, and the tools you used — and they appear in the feeds of the cooks who follow you, newest first. You can like, comment, follow other cooks, and save recipes to your tray to cook later. There is no algorithm deciding what you see; you see the cooks you chose to follow.
Who is it for?
Home cooks — anyone who likes making food and wants to share what they cook or discover what other people are actually making. You do not need to be a professional or a food blogger. Trays is rated 13+.
Is it free?
Yes. Trays is free to use. There are no payments, no subscriptions, and no in-app purchases.
Do you have ads?
No. Trays has no advertising. Your feed is the cooks you follow, in order — not sponsored posts or promoted content.
Do you track me?
No. We do not run third-party analytics, we do not collect advertising identifiers, and we do not track you across other apps or websites — so there is no App Tracking Transparency prompt. We collect only what is needed to run the service (your account info, the content you post, and basic server logs). The full breakdown is in our Privacy Policy.
How do I report a problem?
If a post or a cook breaks our Community Guidelines, use the report option on the post, or block the user to stop seeing their content and hide yours from them. For anything else — a bug, a safety concern, or a question — email us at support@trays.app and we will look into it.
How do I delete my account?
Open Settings and choose Delete account. This permanently removes your account and your content. Deletion is honored within 30 days, and backups are purged within 90 days, as described in our Privacy Policy. If you have trouble, email support@trays.app.
Where does my data live?
Your account data, posts, and comments are stored in a Postgres database hosted by Fly.io in Toronto, Canada. Recipe photos are stored with Tigris Data. We do not sell your personal information. Note that posts, recipes, comments, and profiles are public by default and can be viewed on the web — see Privacy Policy §7 for exactly what is public versus private.
How do I contact support?
Email us at support@trays.app. We read every message.