Trays Effective 2026-09-04 · v1.2

Terms of Service

1. Acceptance

By creating a Trays account or using the service, you agree to these Terms.

2. Eligibility

You must be 13 or older. If you are under the age of majority in your jurisdiction, you confirm a parent or guardian agrees to these Terms on your behalf.

3. Your account

Provide accurate information. Keep your password secure. One account per person. You are responsible for everything that happens on your account.

4. Your content and the license you grant us

You own your content — your photos, your written recipe instructions, your captions, your comments. You grant 1001366752 Ontario Inc. a worldwide, non-exclusive, royalty-free license to host, display, distribute, and create thumbnails of your content only as needed to operate the service. The license terminates when you delete your content (90-day backup carve-out — see §8 for retention timelines).

Recipe ingredient note: Under U.S. copyright law, mere lists of ingredients are not copyrightable (functional information). Your photos, your written instructions, and your captions are copyrightable; your bare ingredient list typically is not.

5. Acceptable use — what’s not allowed

You may not use Trays to engage in:

Apple App Store reviewers actively check that user-generated content platforms prohibit these explicitly.

6. Reporting and moderation, including appeals

In-app reporting and user blocking are how Trays handles community issues. We may remove content or suspend or terminate accounts at our discretion.

Appeals: if your content is removed or your account is suspended or terminated, you may appeal by emailing support@trays.app within 14 days of the action. We will acknowledge your appeal within 7 days and provide a final decision within 30 days.

7. Copyright (DMCA) takedowns

Trays Social complies with the U.S. Digital Millennium Copyright Act (17 U.S.C. §512). To submit a takedown notice for content you believe infringes your copyright, send a written notice to our designated agent containing all elements required by §512(c)(3): identification of the copyrighted work, the allegedly infringing material and its URL on trays.app, your contact information, a statement of good-faith belief, a statement under penalty of perjury, and your physical or electronic signature.

Designated agent:

Counter-notice: if your content was removed and you believe the removal was a mistake, you may submit a counter-notice meeting §512(g)(3) requirements to the same agent.

Repeat infringer policy: accounts that receive multiple substantiated takedown notices may be terminated.

8. Termination

You can delete your account in the iOS app at any time. We may terminate your account for violations of these Terms; appeals process is in §6. After termination, your content is removed within 30 days, with backups purged within 90.

Note: account deactivation is not currently supported — only permanent deletion. If you need a break, you can sign out indefinitely without losing your account.

9. Intellectual property

The Trays Social name, logo, code, and design are owned by 1001366752 Ontario Inc. Nothing in these Terms licenses them to you.

10. Food safety disclaimer

Recipes are user-submitted. We don’t verify ingredients, allergens, or food safety — cook at your own risk. We do not verify nutritional accuracy, dietary suitability, or fitness for any specific medical or dietary need. Consult a doctor for medical, allergy, or dietary advice.

11. Service “as is” and modifications

The service is provided as-is, with no warranty of accuracy, availability, or fitness for a particular purpose. We may modify, suspend, or discontinue the service or any feature at any time at our discretion, with reasonable notice for material changes that affect existing user data.

12. Limitation of liability

To the maximum extent permitted by applicable law, the total cumulative liability of 1001366752 Ontario Inc. for all claims arising from or related to these Terms or the service — whether in contract, tort (including negligence), statute, or otherwise — is limited to one hundred U.S. dollars (US$100). This cap applies in aggregate across all claims. We do not exclude or limit liability for matters that Ontario law (or the law of your jurisdiction, if more protective) does not allow to be limited (e.g., gross negligence, intentional misconduct, or specific consumer protection rights).

13. Indemnification

You agree to indemnify and hold harmless 1001366752 Ontario Inc. for losses caused by your content or your breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein. The courts of Ontario have exclusive jurisdiction over disputes. Before commencing legal action, you must give us 60 days’ written notice and attempt informal resolution.

15. Binding individual arbitration and class action waiver

Any dispute not resolved informally shall be resolved by binding individual arbitration under the AAA Consumer Arbitration Rules. Disputes are arbitrated on an individual basis only — no class actions. You may opt out by mailing or emailing us within 30 days of accepting these Terms. Small-claims court actions and intellectual property disputes are excluded from this clause.

This section does not apply to: (i) residents of Quebec, Canada (Quebec Consumer Protection Act prohibits class action waivers in consumer contracts); (ii) consumer residents of EU member states or the United Kingdom (mandatory pre-dispute consumer arbitration is unenforceable under the Unfair Contract Terms Directive 93/13/EEC and the UK Consumer Rights Act 2015); (iii) any other jurisdiction whose consumer law prohibits mandatory pre-dispute arbitration or class waivers. Users in those jurisdictions retain all dispute-resolution rights granted by their local law.

16. Apple-specific addendum

These clauses are required by Apple Schedule 1 and apply to App Store distribution.

16.1 Acknowledgement

This agreement is between you and 1001366752 Ontario Inc., not Apple. Apple is not responsible for the app or its content.

16.2 Scope of license

The license granted to you is non-transferable and limited to use on Apple-branded devices that you own or control, per the Apple Media Services Terms.

16.3 Maintenance and support

1001366752 Ontario Inc. is solely responsible for providing maintenance and support. Apple has no obligation to provide either.

16.4 Warranty

1001366752 Ontario Inc. is solely responsible for any product warranty. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (where applicable). Apple has no other warranty obligation.

16.5 Product claims

1001366752 Ontario Inc. (not Apple) is responsible for addressing user or third-party claims relating to the app, including product liability, regulatory compliance, and consumer protection claims.

16.6 Intellectual property rights

In the event of any third-party claim that the app infringes intellectual property rights, 1001366752 Ontario Inc. (not Apple) is solely responsible for the investigation, defense, settlement, and discharge of the claim.

16.7 Legal compliance

You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.

16.8 Developer name and address

1001366752 Ontario Inc. Contact: support@trays.app. Mailing address available on written request.

16.9 Third-party beneficiary

Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and have the right to enforce these Terms against you.

17. Trays Plus subscriptions and billing

17.1 What Trays Plus is

Trays is free to use, and the recipes on it are free to read, cook, save, and share. Trays Plus is an optional auto-renewable subscription that unlocks additional utility features: custom collections, the weekly meal planner, the automatic grocery checklist, and an ad-free experience. Trays Plus does not place any recipe or any part of the social feed behind a paywall.

17.2 Price and billing period

Trays Plus is offered on two plans:

Trays Plus is sold only as an in-app purchase through Apple’s App Store. Apple displays the price applicable to your App Store country, in your local currency, in the purchase sheet before you confirm. That displayed price is the price that governs your purchase, and it prevails over the figures above if the two ever differ.

17.3 Auto-renewal

Trays Plus renews automatically for the same plan period unless you cancel it at least 24 hours before the end of the current period. Apple charges the payment method on your Apple Account no more than 24 hours before each new period begins. Your subscription is a transaction between you and Apple: we do not process, receive, or store your payment card or billing details. Apple tells us only whether your subscription is currently active and an identifier Apple assigns to it, which is what we use to unlock Plus on your account.

17.4 Free trial

Both plans are offered with a 7-day free trial. If you do not cancel at least 24 hours before the trial ends, the trial converts automatically into a paid subscription at the price shown at sign-up, and Apple charges you at that point. Eligibility for a free trial is determined by Apple and is generally limited to once per Apple Account for the Trays Plus subscription group. Cancelling during the trial means you are not charged.

17.5 How to cancel

You cancel Trays Plus through Apple, in the same account you bought it from — not inside the Trays app, which has no ability to cancel or modify your subscription:

Cancelling stops future renewals. It does not end the period you have already paid for — Plus features remain available until the end of that period.

17.6 What happens when a subscription ends

Nothing you created is deleted when Trays Plus lapses. Your collections and your planned weeks stay readable, and you can still check off and remove items from them. The Plus features simply stop accepting new additions until you subscribe again.

17.7 Refunds

Because Trays Plus is purchased through the App Store, refunds are handled by Apple, under the Apple Media Services Terms and Conditions, and not by us. Request a refund at reportaproblem.apple.com. We cannot issue, approve, or deny a refund for an App Store purchase. This does not limit any non-waivable refund or cancellation right you have under the consumer law of your province or state.

17.8 Changes to price or to what Plus includes

We may change the price of Trays Plus or the features it includes. If we increase the price of an existing subscription, Apple will notify you and, where Apple requires it, will ask for your consent before the increased price is charged; if you do not agree, your subscription will not renew at the new price. Where we make a material change to what Plus includes, we will give notice in the app or by email before it takes effect. You can cancel at any time under section 17.5.

17.9 Where Trays Plus is offered

Trays and Trays Plus are offered only in Canada and the United States. See section 2 for eligibility.

18. Changes to these Terms

We may update these Terms. Material changes will be notified in-app or by email. Continued use of the service after material changes means you accept them.

19. Contact

1001366752 Ontario Inc. · support@trays.app

Last updated 2026-09-04.